We want to ensure you’re completely satisfied with your purchase. If for any reason you need to return an item, our refund and return policy is valid for 30 days from the date of your purchase. After this period, we are unable to offer a full refund or exchange.
Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- It must be unused and in the same condition as when you received it.
- It should still be in its original packaging.
Non-Returnable Items
Certain products cannot be returned under our policy. These include:
- Perishable goods such as food, flowers, and newspapers.
- Intimate or sanitary items, hazardous materials, and flammable liquids or gases.
- Gift cards, downloadable software, and some health or personal care items.
Partial Refunds
In some cases, partial refunds may apply, such as:
- Books showing clear signs of use.
- Opened CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records.
- Items not in their original condition, damaged, or missing parts not due to our error.
- Returns made more than 30 days after delivery.
How Refunds Are Processed
Once we receive your returned item, we will inspect it and notify you via email about the status of your refund. If approved, a refund will be issued to your credit card or original payment method. This may take several days, depending on your bank’s processing times.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company as there may be a delay in posting.
- Reach out to your bank for additional processing time.
If you’ve completed all these steps and still haven’t received your refund, please reach out to us at {email address} for further assistance.
Sale Items
Refunds are only available for regular-priced items. Unfortunately, sale items cannot be refunded.
Exchanges
Exchanges are only available for items that are defective or damaged. If you need to exchange your item for the same product, contact us at {contact@megadaraz.com}.
Gifts
If your item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the value of the returned product. A gift certificate will be mailed to you once the item is received.
If the item wasn’t marked as a gift or was shipped to the gift giver directly, the refund will be processed to the original purchaser.
Return Shipping
You are responsible for return shipping costs. These are non-refundable. If you receive a refund, the return shipping cost will be deducted from the total refund amount.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions about our returns and refund policy, feel free to contact us at {contact@megadaraz.com}. We’re here to help!